Section 1: Introduction & Purpose

Coriom is committed to providing desk wellness products that enhance comfort, posture, and productivity. This Warranty Terms & Conditions document establishes a legally compliant, operationally precise, and customer-friendly framework for warranty coverage, claims, and enforcement.

Objectives of this document

• Legal Compliance: Aligns with the Magnuson-Moss Warranty Act, FTC regulations, state consumer protection statutes (CA, NY, FL, TX), and international standards like ISO 9001/ISO 27001, and NIST Privacy Framework.
• Operational Excellence: Provides SOPs for warranty claim intake, inspection, repair, replacement, and vendor management.
• Customer Transparency: Clearly communicates warranty coverage, durations, exclusions, claims process, and timelines.
• Risk Management: Implements vendor accountability, defect tracking, and escalation procedures to mitigate operational and financial risks.
• Data Protection Integration: Ensures customer data collected during warranty claims is processed securely under privacy standards (CCPA/CPRA, NIST, ISO 27001).

Covered Components: Product manufacturing defects; material or design defects; functional failures under normal use.

Excluded Components: Accidental damage (drops, spills, misuse); unauthorized modifications or repairs; normal wear and tear; cosmetic damages (minor scratches, fading).

Section 1.2: Key Principles of Coriom Warranty

Coriom’s warranty framework follows five core principles: Transparency, Responsibility, Legal Alignment, Continuous Monitoring, Customer-Centric Approach.

Section 1.3: Legal & Regulatory Foundation

Coriom Warranty aligns with Magnuson-Moss Warranty Act, FTC rules, state consumer protection laws, ISO 9001, ISO 27001, NIST Privacy Framework, and product-specific standards (UL for electrical products).

Section 2: Product-Specific Warranty Terms

This section outlines specific warranty coverage, limitations, and procedures for each Coriom desk wellness product sold via Shopify in the U.S.

2.1 Aroma Diffuser – 6 Months Warranty

Coverage: Manufacturing defects in casing, electrical components, or internal mechanisms; material defects including leaks, cracks, or structural failure; functional failures during normal home or office use.

Exclusions: Damage due to misuse, dropping, spilling liquids, or improper maintenance; unauthorized repairs or modification; normal wear and tear (e.g., fading, surface scratches).

Warranty Claim Procedure: Registration within 30 days of purchase on Coriom’s Shopify portal. Submit a warranty request via Support@coriom.shop including product serial number, date of purchase, and photos/videos of defect. Verification within 5 business days; resolution (repair or replacement) within 15 business days from claim approval.

2.2 Backrest – 6 Months Warranty

Coverage: Structural failures or cracks in frame or support; cushion and foam defects; stitching or upholstery defects.

Exclusions: Damage from misuse, weight beyond recommended limits, or improper cleaning; normal wear of foam or fabric over time.

2.3 Under Table Footrest – 6 Months Warranty

Coverage: Mechanical defects in height/angle adjustment; material degradation affecting function; metal or plastic frame failure.

2.4 Posture Corrector – 6 Months Warranty

Coverage: Broken straps, faulty buckles, or stitching defects; adjustment mechanisms failing under normal use.

2.5 Blue Light Filter for Display – 1 Month Warranty

Coverage: Optical clarity defects; scratches or cracks appearing under normal use; adhesive failure on applicable models.

2.6 Additional Warranty Features Across All Products

Warranty Transferability: Warranties are non-transferable, valid only for original purchaser. Bundled product warranty: products purchased as bundles covered individually per product terms. Third-party vendor accountability: Coriom ensures all repairs or replacements meet manufacturer and safety standards.

Section 3: Warranty Exclusions & Limitations

This section defines what is NOT covered under Coriom’s warranty, ensuring clear communication to customers while limiting liability for the company.

3.1 General Exclusions Across All Products

3.2 Product-Specific Exclusions

Aroma Diffuser: Water damage from improper filling or usage; use of incompatible essential oils causing chemical corrosion; damage due to voltage fluctuations not protected by surge protector.

3.3 Warranty Limitations

Liability Cap: Coriom’s liability under warranty is limited to repair or replacement only. Monetary compensation for consequential damages, loss of use, or personal injury is explicitly excluded. Proof of Purchase Required: Claims without valid receipt, invoice, or order confirmation will be denied.

3.4 Legal & Regulatory Alignment

Exclusions and limitations are aligned with Magnuson-Moss Warranty Act, FTC Warranty Guides, UCC §2-316, and relevant state laws.

3.5 Practical Guidance for Customers

• Always follow product instructions and care guidelines.
• Retain proof of purchase in digital or physical form.
• Contact Support@coriom.shop immediately upon noticing defects.

Section 4: Warranty Claim Procedures & Customer Responsibilities

Defines how customers can submit warranty claims, what Coriom will do to resolve them, and the responsibilities of both parties.

4.1 Overview of Warranty Claims Process

4.2 Claim Submission Channels

4.3 Claim Eligibility Assessment

Coriom’s warranty team evaluates claims by verifying purchase, warranty period, product condition, and documentation.

4.4 Repair & Replacement Process

Once a claim is approved, Coriom handles warranty fulfillment. Repair/Replacement turnaround varies by product (typically 7–15 business days). Coriom covers return shipping for eligible claims; customers must package returned items properly.

4.5 Customer Responsibilities

• Maintain Proof of Purchase
• Follow Product Instructions
• Report Defects Promptly
• Avoid Unauthorized Repairs

4.6 Claim Rejection & Appeals Process

If a claim is rejected, Coriom provides written explanation and option to appeal within 15 days via email or support portal. Final decision communicated within 10 business days.

4.7 Warranty Tracking & Reporting

Coriom maintains a centralized warranty tracking system for claim submission dates, product serial numbers, resolution steps and timelines, and customer feedback.

Section 5: Vendor & Repair Partner Accountability

Defines roles, responsibilities, and accountability frameworks for vendors handling warranty execution.

Scope: Authorized repair centers, logistics & fulfillment partners, third-party quality inspectors.

5.4 Service Level Agreements (SLAs) for Vendors

Section 6: Legal Compliance References & Detailed Law Integration

Coriom’s warranty terms are designed to comply with all applicable laws and standards (Magnuson-Moss; FTC; state laws; ISO 9001, ISO 27001; NIST; PCI-DSS).

Section 7: Warranty Claim Process Flow & Operational Charts

Step-by-step operational flow, roles & responsibilities, escalation procedures, and visual charts to make warranty process clear for internal teams and auditable for regulators.

Section 8: Warranty Terms, Conditions & Legal Protections

Coverage limitations, replacement/repair rights, shipping & handling, fraud & misuse, third-party vendor obligations, escalation & dispute resolution, record-keeping & audit trails, privacy & data protection.

Section 9: Multi-Jurisdiction Legal References & Compliance Mapping

Crosswalk for federal, state, and international laws, plus vendor compliance mapping and risk mitigation guidance.